FAQ

Shipping

Q: What countries do you ship to?
A: Only USA for the moment, but more countries are coming soon.

Q: What is the shipping cost?
A: Shipping is included. No extra costs.

Q: Do you charge sales tax?
A: Sales tax is charged to Kentucky residents.

Q: When will my block ship?
A: We do our best to ship all boxes within the third week of the month.

Q: Do you ship to Military bases, Puerto Rico, Hawaii and Guam?
A: Yes.

Q: How long does it take for my package to arrive?
A: Generally, blocks take 1-5 business days to arrive at your destination. Your estimated delivery time will be provided to you once your block has shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note we do not ship on weekends or holidays.

Q: Why haven’t I received my tracking number yet?
A: Tracking numbers are sent via email within 24-48 hours of your block ship date. Your tracking number will be sent to you by email. Tracking information is updated in your Fan Blocks customer account so you can track the awesomeness to your door.

Q: Why does my tracking show delivered when I haven’t received my block yet?
A: A delivery attempt was made but no one was home, so it went back to the depot. A notice is left at the address with further instructions.

Payments and Cost

Q: Do I get a discount for ordering more than one block/subscription?
A: You can only order one block at a time. Simply order again for more.

Q: Do I get a discount for multi-month subscription, what’s the benefit?
A: Loyalty has its benefits. You get a 5% discount for 3 months, 7.5% for 6 months and 10% discount for 12 months.

Q: What currency do you use?
A: USD.

Q: When will I be billed?
A: Your payment for your first block is processed immediately upon sign up, with recurring payments made on the 1st of the renewal month. Packaged subscriptions for 3, 6, or 12 months are processed as a one-time payment upon sign up. The term will auto-renew once complete. If the first payment attempt fails, the system will try twice more before cancelling your subscription. You will be informed by email if your payment attempt fails.

Q: What type of payment options do you offer?
A: Visa, Mastercard, Amex, and Discover. Stay tuned for more payment options.

Q. I’ve moved. What happens now?
A: Moving can be a stressful time. Not to worry, you can simply update your billing and/or address information before the next payment by logging into your customer account making the necessary changes. Changes must be made before the next payment date.

Cancellations

Q: How do I cancel my monthly subscription?
A: We don’t like saying goodbyes…we prefer "see you later". You can simply login to your account anytime and cancel your subscription. Please note that once a payment has processed, all sales are final.

Q: How do I cancel my 3, 6, or 12 month subscription?
A: Multi-month subscriptions cannot be cancelled during your term, only the auto-renewal can be cancelled. If you do not wish to renew your subscription, simply cancel your subscription before by the last day of month before renewal.

Q: I cancelled my subscription previously. How do I reactivate it?
A: No problem! Just create a new subscription within your account by re-subscribing.

Account Changes

Q: Can I change my details (shipping address, billing information, T-shirt size, etc.)?
A: Of course. Simply log into your customer account, change your personal information, and save the changes. Please note any address change must be made before the payment date for that month’s block.

Q: My T-shirt doesn’t fit. Can I change the size?
A: Simply change your size in the customer account area. Please note any changes to a subscription must be made before the payment date.

Q: An item is missing or damaged, what do I do?
A: We will take care of you. Simply contact Customer Care and we will do our best to resolve the matter to your satisfaction. We may ask for a photo of any damage if we can learn from the incident and improve our processes. Due to inventory constraints, we may not be able to replace the item but we will make it better.