We aim to please
Best-In-Class Customer Care
As part of the Fan Blocks experience, we aim to provide the best customer care in the industry. To that end, we have committed ourselves to delivering on the Fan Blocks Customer Care Commandments, as follows:
Customer Care Commandments
At Fan Blocks
- We are open and transparent; we tell the truth
- We deliver the product within the promised time frame
- We welcome customer feedback
- We acknowledge our mistakes and fix them
- We respect your privacy and protect the data of our customers and audience members
Give us a try; let us make it right!
We know there are a lot of sketchy subscription box services out there. Perhaps you’ve even had a bad experience with one in the past? At Fan Blocks, we want to do right by you. We want to show you a different level of subscription service.
Write to our customer care team and tell us about your bad experience, and we will send you a complementary box or loyalty points that you can use towards a gift! How we make it right will depend on your story. We want to hear from you. And we want to make it right.